Refund policy

At WaskoStudio, customer satisfaction is important to us. We want every customer to have a positive shopping experience with our products.

This Return & Refund Policy explains the conditions, procedures, and costs related to returning products purchased from our website.

Return Period

Customers may request a return within 30 days from the date the order is delivered.

Return requests submitted after the 30-day period may not be accepted.

Return Requirements

To be eligible for a return, the product must meet the following conditions:

• The item must be unused and in its original condition.
• The item must include original packaging and accessories when applicable.
• The item must not show signs of wear, damage, alteration, or misuse.
• Order information must be provided for return verification.

Return Process

Before returning any item, customers must contact WaskoStudio at:

Email: service@waskostudio.com

Please wait for return confirmation before shipping your package. Returns sent without prior approval may not be processed.

Return Shipping Fee

For returns caused by personal preference, change of mind, incorrect selection, or other customer-related reasons:

The customer is responsible for a $5.99 return shipping fee.

The $5.99 return shipping cost will be deducted from the final refund amount.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item ordered due to an error by WaskoStudio:

WaskoStudio will cover the return shipping cost and provide a prepaid return shipping label.

Customers should contact us within 7 days of receiving the order and provide relevant details or photos when requested.

Return Shipping Address

Approved returns should be shipped to the following address:

ALEXIS WASKO GM INC
20111 Route 19
Cranberry Township, PA 16066
United States

Refund Process

Once the returned item is received and inspected, we will notify the customer regarding the approval or rejection of the refund.

If the return is approved, the refund will be issued to the original payment method.

Refund processing time: 3-7 business days after approval.

The actual time for funds to appear in the customer's account may vary depending on the payment provider or financial institution.

Original Shipping Fees

Original shipping fees are non-refundable unless the return is caused by a defective, damaged, or incorrect item received due to our error.

Exchanges

Currently, WaskoStudio does not offer direct exchanges.

Customers who wish to receive a different item should return the original product according to this policy and place a new order separately.

Final Sale Items

Items marked as final sale or clearance may not be eligible for return unless they arrive damaged or defective.

Contact Us

For questions regarding returns or refunds, please contact:

Brand Name: WaskoStudio

Company Name: ALEXIS WASKO GM INC